Cancellations

You can cancel your order only before it has been dispatched. Once the shipment is dispatched, it can be returned but not cancelled.

On receiving an order cancellation request, we will refund your order amount within 3-8 business days from the day of return package collection, depending upon your mode of payment.

Refunds shall only be generated for prepaid orders.

Cancellation Criteria

Your order can be cancelled under any of the following circumstances:

• Incorrect or incomplete information regarding the order address (street number, landmark, etc.)
• Incorrect product specification mentioned on Packaging.bigship.in.
• If the area falls under “non-serviceable zone” or “out of delivery area”, as specified by our logistics courier partner.
• In case of suspected fraudulent information.
• In exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.

Refunds

Once the refund is approved, it will take 2-8 business days for you to receive the order amount based on your mode of payment.

• For Credit/Debit Card/Net Banking/Wallets – 3-5 business days.
• If the transaction is done through NEFT and Cheque, then the customer needs to share the below-mentioned details at our e-mail ID  from their registered e-mail ID:
  • Account number
  • Account Holder’s name
  • IFSC Code
• After receiving the required information for a refund, the refund will be processed in 2 business days, and the same will reflect in your account in another 2 to 4 business days.
• For EMI payment, the refund will be credited in 7-8 business days after cancellation.